Food Lion

Message: Nice clean store! Cashier to get your cold cuts was great friendly and fast at his job! Excellent customer service! His name was Bryce! Great job! Also Ruby the cashier is the best she's great! Great personality!

Message: Well stocked. Clean. Amazing customer service

Message: This store had self checkout which I like. Great deals whenever I shop here. Large free parking lot.

Message: Every time I visit this location, either To-Go or in person, it is PHENOMENAL! Everyone there is nice and friendly, goes out of their way to make sure your good. One time an associate saw me looking for something and saw that I was frustrated because it was out of stock. He asked me what item I was looking for, and without saying anything he went to the back, (I assumed) and came back with the item. I thought that was great and unexpected. Every time I order To-Go 90% of the time I arrive after 8:00, which is when To-Go closes and the associates that work To-Go have gone home. They allow me to call the store and pull up to the front door and so graciously brings my order out to me. They don't have to do that.. technically they could ask me to wait until To-Go opens back up the next morning. GAGE (I think that is his name) is the one that always answers the phone when I call to ask about coming later than 8:00. He has not one time made me feel like this was an issue. He is great, he even brings it out to me himself. Again, this is not something that is required of them. Today I ordered To-Go, and unfortunately, I got a message (from Instacart) saying that the store was busy, and my order would be rescheduled for pick up tomorrow morning. Of course, I was upset, given the fact that half of the order I needed for tonight for supper and in the morning for my kid's lunch boxes. So, I called the store just to see if they could do anything. HALEY (she is the manager over Customer Service) answered the phone and from the moment she spoke I knew I found the right person. I could tell she was smiling as she was talking to me. I explained what happened and that I really needed this order. I would have cancelled the order and went inside to get it myself but To-Go (Instacart) had already taken my money for the order, so I would have to wait for a refund. In addition to having to pay for my order again when I went into the store to purchase it. So, without hesitation she said I will take care of this. I will call Instacart myself and get this order pushed through. Keep in mind she is working and still took the time to stop what she was doing to call Instacart. Which I know for a fact is not something they have to do on the customers behalf. She was determined to make this happen so I could get my order this evening. She DID! She called me back and said I took care of it, and she personally shopped my order. This was something that meant so much to me. This location is the ONLY one I shop at, not because the location is convenient, actually it's across town from where I live. It's because of the people that work there, and how they treat their customers. This may seem like something little and not a big deal to some, but to me it was everything. It's about the little things and always will be. So, thank you Food Lion #1411, Haley, Gage, and all the To-Go shoppers for always taking care of me and my family. I hope everyone takes the time to read this review and changes where they are currently shopping for their groceries. Shawna Lubrano.

Message: Clean well-stocked store. Friendly staff.

Message: This is normally the Food Lion I go to on Saturdays if Publix does not have a few things I need. The store is a mixed bag. It is normally clean, opens early, has solid meat and dairy selections with medium prices, and there are a few genuinely friendly and helpful employees. On the minus side of things, produce is sometimes old, bread prices are virtually always high, and most floor employees and vendors are quite unfriendly. I'm not sure that they understand the concept of treating customers well, and that has caused me to take much of my grocery shopping elsewhere.